Refund policy

If you are not entirely happy with your purchase, we offer a 14-day return policy under the following conditions:

  1. Eligibility for Returns:

    • Items must be returned within 14 days from the delivery date.
    • Items must be unused, unwashed, and undamaged in their original condition.
    • Returns will only be accepted for items in the same condition as when received.

  2. Shipping:

    • The customer is responsible for covering the shipping costs for returning items.
    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

  3. Return Process:

    • To initiate a return, please email us at contact@thefoxnest.store with your order number and a brief description of the return reason.
    • Once we receive your return request, we will provide you with further instructions on how to proceed.

  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed and applied to your original payment method within a few business days.

We appreciate your understanding and cooperation in following these guidelines. Should you have any questions, please feel free to contact us at contact@thefoxnest.store.